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Shipping & Returns

We partner with global carriers

We have strong partnerships with the most reliable carriers to bring you the best offers.

Shipping Companies

 

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Shipping

We take about 2-7 business days to create apparel products.  97.66% of our orders are shipped within 5 business days. More than half of our orders are shipped within 3 business days or less.  Our goal is to offer you the best shipping options, no matter where you live. 

Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.  

The time frame for order delivery is divided into two parts:  

  • Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and the post offices process the orders, which takes an additional 2–4 days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time. 

Please allow between 15-45 days for your order to arrive. If more than 45 days have passed please email us to review the status of your order. Refunds will be handled through email if necessary.  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns

If your product is defective, send us either a photo of the damage or a short video and we'll send you a replacement item (free of charge).

Refunds

We believe in our products and offer a 30-day No-Hassle refund policy. If you're unhappy about your purchase, send us the product back and we'll refund your money.  Our policy lasts 30 days. If 30 days have gone by since you have received your item, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To return your product, first, send us an email for further instructions .   You will be responsible for paying for your own shipping costs for returning your item.    Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item(s) over $40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To complete your return, we require a receipt or proof of purchase.  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us .

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